Am I Protected as a Buyer?
Yes! Every purchase on The Paintball Place is backed by PB Protect, our buyer protection system.
What’s Covered:
- Item never shipped
- Item is not as described
- Wrong or damaged item
- Missing pieces or major undisclosed flaws
You have 2 days after delivery to report any issues. If your claim is verified, you’ll get a return label and a full refund.
What’s Not Covered:
- If the item doesn’t fit or you change your mind
- Off-platform deals or trades
💡 Pro Tip: Always pay through the site to stay protected
How to Raise a Dispute
Raising a dispute should not be your first step — most issues can be resolved quickly by messaging the seller directly.
- Contact the Seller First
- Explain the problem clearly (missing item, wrong product, damage, etc.).
- Give them a chance to respond and work with you to fix it.
- Remember: you only have 48 hours after item delivery to open a dispute, so act promptly.
- If the Seller Doesn’t Respond or Can’t Resolve It
- Go to My Purchases on your account dashboard
- Find the order and click Open a Dispute next to “Leave Review.”
- Describe the issue and upload any supporting photos or messages
- What Happens Next
- When a dispute is raised, both the seller and The Paintball Place team are notified
- The payout to the seller is automatically placed on hold until the issue is reviewed and resolved
- Our team may request additional details to help reach a fair outcome
💡 Tip: The fastest resolutions come from respectful, detailed communication. Include clear photos, order details, and a short explanation of what went wrong
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